Mediocre management politicians. Lot to improve in cultural diversity and fair opportunity aspects - IT Manager bei TTEC: Mitarbeiterbewertung

2,0
10. März 2013
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CEO-Befürwortung
Geschäftsprognose

Pros

Standards and expectations are mediocre (except for in pleasing the bosses). This makes life easy if you treat it just as time spent for a paycheck. If you are good at corporate politics with minimal ethics, you can thrive here and make a decent living. Not much competition in quality of work or innovation (those are not the criteria in going up the ladder anyways)

Kontras

Unpredictable lay off hurricanes many times a year (has been happening more often in the last 2 years) whenever the executive management fails to further impress the Wallstreet. Current IT leadership is letting the business down. They are mostly a combination of a few bureaucratic politicians survived in the company for a number of years AND a new flock of cost cutters (read lay offers) recently got hired who approaches everything with a shotgun because they do not have a clue on how to analyze the challenges and efficiently solve and innovate. No pay hikes or bonuses to the employees doing the heavy lifting - norm is to let them leave and hire new employees for higher pay. Promotions are mostly based on the 'likability to mid and senior level management' criteria - hard for a diverse cultural background to fit the bill (given the demographics of the current senior and mid level management).

Mehr Bewertungen zu TTEC entdecken

5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
1,0
30. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

The opportunity to work remote is the only pro.

Kontras

I rarely leave negative reviews, but my experience here was frustrating enough that I feel it’s important to share for others considering employment. The company suffers from major disorganization and a lack of consistent policies. Expectations frequently changed without clear communication, making it nearly impossible to feel confident in your performance or job security. Metrics were unrealistic and difficult to achieve, especially given how understaffed the team was. Instead of addressing staffing issues, the pressure was pushed onto employees. Compensation does not match the workload or expectations. Employees are underpaid for the level of performance demanded, and benefits are disappointing. One of the biggest concerns is that earned PTO, vacation time, and sick time are not paid out, which feels unfair and misleading. Management practices were also questionable. Employees were required to be on camera, which felt excessive and unnecessary for the type of work being performed. Overall, there was a lack of trust and professionalism in how employees were treated. This role could have been much better with proper organization, fair policies, and realistic expectations, but unfortunately, it fell far short.

1
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Reaktion von TTEC
1mo
Thank you for taking the time to share such detailed feedback and for your years of service as a Customer Service Representative. We’re glad to hear you value the opportunity to work remotely. We also take your concerns very seriously regarding consistency in communication, workload expectations, staffing, compensation, benefits, PTO policies, and management practices. Feedback like yours is important and helps highlight where we need to continue improving clarity, fairness, and support for our employees. We appreciate your candor and wish you all the best moving forward.
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