Pros
-Usually get the schedule you want -Flexible -Work from home means no commute or buying "work" clothes -Direct Deposit (bi-weekly pay periods) -Discounts for some of the companies they represent -Can apply for other projects when your current one is done tho it is not a "seamless" process -The "university" has some useful info...but it is slow to access thru VMWare so better to use on your own PC. -Chat rooms provide live help from Team Leaders -You can pick up extra hours/do temp schedule switches with other agents -They pay for the drug/background checks -Most HR needs can be access thru their company website so no need to hang on the phone waiting to get answers -Schedule gives you the ability to go to appointments and such during the week -Days off will always be the same so you can plan accordingly -Good experience for future employment in Customer Service/Work at Home positions -Pretty flexible about how you handle a call as long as you do it within the time standards Had very nice people in my training class. Started with 35 ended up with less than 30 before training was done. Trainer was helpful with questions regarding the company in general as well as training material.
Kontras
-Pay is awful and way below scale considering the amount of PC skills and job knowledge required -Training is disorganized -Systems are not dependable -Most at home jobs will end when the peak season is done and not everyone will be hired permanent. Notice of a project ending is usually 3 weeks. -Have to buy a headset from them ($100+) which is taken out of your check (over 3 pay periods) but can be returned once the project is done. However, if it isn't in pristine shape as received and the tags attached are lost or can't be read by the scanner, you will NOT get your money back! Keep the box and everything that came with it!!! -Hiring process takes nearly a month -No one is allowed 40 hours or overtime -Training material and training software is out of date and not necessarily what you will actually see on a live call leaving you unsure of yourself and ability. -The VM Software/Cisco is constantly locking up and you have to reboot several times to get it working again. - Volume of calls stresses out the systems and you will not be able to get in for a period of time. -Working thru VMWare does not allow you to use your PC to pull up any "cheat sheets" or notes you've made on your own. -If your PC/laptop takes a dive...you are out of a job. If any part of your equipment can not connect to the servers due to incompatability issues...you are out of a job...both of which can be found or happen AFTER training starts and not when they "test" your system when applying. -Will be required to work one day of the weekend. Will not have 2 days off in a row. -You have NO idea which project you will be working on and what it involves when applying. -Work at Home jobs are not available in all states (not TeleTech's policy...government red tape) -Seasonal employee benefits are basically null -As with all high volume "call center" work, you won't do well or last long if you don't meet/exceed expectations in regard to handle time Trainer was nice but lacked leadership. Could not explain anything without constant interruptions and common courtesy to wait til someone is done speaking was not addressed leaving many lost and confused. With 30+ agents on a training conference call things can quickly get off track or out of hand. If you aren't quick to learn or lack PC skills you will be lost quickly.
