OK Work At Home that served the purpose that I needed it to. - Customer Service Representative bei TTEC: Mitarbeiterbewertung

3,0
3. Sep. 2012
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home. Flexible schedule. Almost guaranteed hours. Guaranteed rate of pay. No Commute. No uniforms to purchase. No extra costs since phone, DSL and Computer are already in home. Having a sick child at home wasn't a factor in how much I could work. The weather wasn't a factor in how much could work. Still got paid while minor technical issues took you offline.

Kontras

Training could have been more thorough. If call volume was too low, was taken off of the phones without pay. Losing pay if there were major technical issues. Assistance was often more miss than hit. Control issues with a few team leads. No transparency.

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5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
3. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

you will always have a job if you come to work and follow their rules

Kontras

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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