I miss FCR - QA Lead bei TTEC: Mitarbeiterbewertung

2,0
7. Feb. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I can't actually think of any pros to working for TTEC after they officially dismantled FCR and changed all the systems/policies over to the TTEC model.

Kontras

Complete lack of transparency. Frequently changes expectations wildly without coaching, explanation, or even notification. Inconsistent expectations between teams performing the same position. No pay raises unless you get a promotion. (Promotion differentials are minimal.) Behind the scenes changes of pay structures without notification until your check is lower. For the last year I spent in this position, the entire team was incredibly overworked. There was far more expected of us than could reasonably be accomplished. We also could not take breaks without our workload being distributed to everyone else on the team, making their situation much worse.

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Reaktion von TTEC
4mo
Thank you for sharing your feedback and for your many years of dedication to TTEC. We take your comments about communication, workload, and compensation seriously — feedback like this helps us identify ways to improve support and transparency for our teams. We wish you all the best in your future endeavors.

Mehr Bewertungen zu TTEC entdecken

5,0
21. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work, training, and equipment provided.

Kontras

Holiday weeks during training was 10 hours and was a grind, but I can't think of anything else.

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Reaktion von TTEC
1w
Thank you for sharing your feedback and for being part of TTEC. We're glad to hear you value the remote work opportunities, training, and equipment provided to support your success. We also appreciate your comments regarding the training schedule and recognize that longer training days can be demanding. Feedback like yours helps us continue evaluating the employee experience while preparing team members for their roles.
3,0
3. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

you will always have a job if you come to work and follow their rules

Kontras

back to back calls if you have a good, moral supervisor or operational manager it helps a lot with missing time or unexpected emergencies

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