Poor Leadership - Senior Training and Quality Manager bei TP: Mitarbeiterbewertung

1,0
15. Feb. 2023
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Compensation was competitive (salary and benefits)

Kontras

People leave bad bosses. HR, Recruitment, Training and Quality direction lacks BPO experience in addition to not speaking proper English which made it very difficult for the person in that role to be successful to the point where she feels threatened by others with more experience in the BPO industry. Lacking confidence when starting in a new industry is completely normal and a good leader would naturally look for help amonst the peers as opposed to seeing them as a threat. Terrible experience having to report to a director who was always feeling attached, taking things personal and looking for ways to take credit that was not hers. This is unfortunately a true story.

avatar
Reaktion von TP
11mo
Ficamos felizes em saber que você valoriza a opção de atuar em home office. Acreditamos que oferecer flexibilidade é um passo importante para o equilíbrio entre vida pessoal e profissional, e seguimos buscando maneiras de tornar essa experiência cada vez melhor. Ao mesmo tempo, lamentamos pelos desafios que você enfrentou com os equipamentos, o suporte de TI e o acesso ao RH. Sabemos o quanto esses pontos impactam diretamente a rotina de trabalho e a sensação de suporte e acolhimento. Seu feedback é valioso e reforça a importância de seguirmos investindo em infraestrutura, tecnologia e atendimento mais ágil e acessível, especialmente quando se trata de resolver questões administrativas. Agradecemos por ter dedicado seu tempo para nos ajudar a enxergar onde ainda podemos melhorar. Seguimos comprometidos em evoluir e construir um ambiente de trabalho mais eficiente, humano e acolhedor para todos.

Mehr Bewertungen zu TP entdecken

5,0
5. Juli 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

Good company to get your license.

Kontras

Benefits aren't that affordable. Metric heavy

3,0
16. Juni 2026
Empfehlen
CEO-Befürwortung
Geschäftsprognose

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Kontras

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reaktion von TP
1w
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
Bewertungen anzeigen nach: Hilfreich|Sterne|Datum|Alle