Inaccurate Payroll & Nonresponsive HR/Management - Customer Service Agent bei TP: Mitarbeiterbewertung

1,0
30. Juni 2022
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CEO-Befürwortung
Geschäftsprognose

Pros

Work from home and easy work. Some teammates/supervision make the lack of management/HR concern and being pigeonholed in a graveyard shift bearable.

Kontras

I have not had one accurate paycheck since starting with this company. I began reporting these inaccuracies to a hotline that is essentially a call center that does not document conversations in their entirety. The call center then reports the information to HR and you, or may not, be contacted. There is no direct contact with HR unless they contact you. My first request to management to speak with HR was redirected to an office admin in lieu of HR while I was advised that the admin WAS HR. I had to submit multiple tickets during my time off (I work graveyards and no one is available during my working hours), and many of them were closed before anyone spoke with me. After multiple requests for explanations of my paychecks, I have been left on graveyards indefinitely as what I can only see as punishment for my frustration as many new hires have since joined and been placed on days even though I was told I’d be moved to days approximately four months ago and then again last month. In addition, the “payroll” number listed on the company paychecks for any inaccuracies redirect you to the call center. The company puts its employees in a position to be helpless if they just don’t feel like dealing with the issues.

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Reaktion von TP
3y
We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!

Mehr Bewertungen zu TP entdecken

5,0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Very accomplishing environment, I enjoyed speaking with customers.

Kontras

Calls are back to back and you have to meet all metrics.

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Reaktion von TP
3d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Kontras

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

avatar
Reaktion von TP
3d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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