Pros
Friendly, 18-21 have minimum wage not reduced minimum wage, plenty of promotion opportunities, Management are approachable (all the way to the UK and SA CEO) multiple campaigns and multiple locations. blended work conditions, bricks and mortar or work from home. plenty of perks, benefits as well as additional projects for addition learning (coding, AI, machine learning)
Kontras
HR is scripted and not personal, some campaigns are very KPI based and pressure to hit them feed down from client to agent (all campaigns have KPI's but in some they are very easy to hit and so the environment is pleasant) No pay rise except minimal pay increases and promotions ( may be different in campaigns but never experienced it)