Professional in the Shop Window, but Otherwise Abysmal - Mitarbeiter (anonym) bei TP: Mitarbeiterbewertung

2,0
14. Juli 2016
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

- Excellent training provided by clients - Fairly-priced vending machines - On a normal day, the work environment is rather relaxed - Achievable financial incentives for performance-based bonuses - A fair casual clothing policy - Access to a very good corporate perks system

Kontras

- The "this is what it's like" speech in training is completely false. - Unprofessional senior staff (such as Team Leaders) - If you're not in the inner social circle then you're going to have a bad time! - Aren't fair when it comes to pay - overtime does not get paid for, their pay scales are deliberately complex, and the pay is significantly less than what should be expected - Atrocious holiday system - if you get them booked, they'll probably be deleted without you knowing (advice to current employees, take screenshot of holidays you take as I've had to rely on these several times!) - Poor team support from senior staff that can be at times contradictory - Regardless of how hard you work, you're utterly expendable and if there are clear agendas to get certain staff members dismissed - Extremely poor work/life balance. Despite being on 40 hours a week, your shifts will be different each week. Have a family gathering next month? You'll have to rely on the awful holiday system or the kindness of other staff members in order to ensure you can get it off. *I fear to provide my office location and job title, as TP may deduce who I am and single me out at work. *I have worked across two TP offices under several campaigns and my experiences above are true of both locations.

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Reaktion von TP
9y
Thank you for your review! Your opinion is very important to us. Please feel free to share your ideas and concerns about Teleperformance by filling out our Human Resources inquiry at teleperformance.com > Spotlight > Human Resources Inquiry. Best regards!

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5,0
26. Juni 2026
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Pros

Very accomplishing environment, I enjoyed speaking with customers.

Kontras

Calls are back to back and you have to meet all metrics.

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Reaktion von TP
1d
We appreciate your kind words and are thrilled to hear that you're happy here. Your feedback helps us continue to improve and grow.
3,0
16. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

For the most part, I have an open availability. I do however, like not having to work on Sundays. Some campains allow for a 1 hour lunch break. The hiring process was fairly easy. Your equipment is provided. There is opportunity for advancement. They are helpful when it comes to license renewal. Calls are back to back which for me seems to make time go faster. Flexibly as to when you want to take your lunch break. You have to opportunity to assist people without having to feel it was rushed. Off all major holidays.

Kontras

Rushed training that may leave some questions unanswered. I feel like I had to figure things out on my own. Getting the assistance you need to help a client took longer than it should, especially when the client is on on hold, waiting for your response. At times some trainers seem to be unprepared for the roll they have taken. Calls are frequently monitored. Not much time between calls. It can take too long to transition from on campain to the next after the project has ended.

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Reaktion von TP
1d
We appreciate your honest review. Your insights are valuable to us as we strive to improve. Please reach out to us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com if you have any specific suggestions or concerns.
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