Change in management caused many problems. - Customer Service Representative bei Symetra: Mitarbeiterbewertung

2,0
14. Aug. 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

Home office had a great team of customer service reps who worked together before Symetra went public and hired new CEO. Then management decided that customer service was an expense that needed to be drastically cut back. The ensuing fall out there decimated the department. There were many good people here before the change in management. I don't know how many are left, certainly not me.

Kontras

Hiring a bunch of sales reps to grow the company and making every other department pay for that growth by overworking and underpaying them. We had one year of no raises during the recession, then small raises afterwards, then pay cuts to reduce the "expense" of customer service. Without CSRs explaining things to customers, Symetra would have lost a lot of policies sold by number hunger sales reps.

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5,0
5. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good work life balance, fully remote, friendly people

Kontras

Limited growth opportunities, learning and upside

5,0
8. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great opportunities here to become a true student of the business. Flexibility in work location, because it's really and truly a fully remote first workplace. Opportunity to develop and nurture an effective sales system, bring value and partner for a lifetime with financial professionals to help grow businesses, and protect clients' and families' futures. Guidance and employee engagement in future-proofing the business, leadership opportunities, and opportunities for community impact that you can measure both with hard data and with emotional impact on the team. I'm genuinely glad to get up and go to work every morning. I'm grateful for the opportunity, and the confidence given to us to be driven and self-sufficient professionals.

Kontras

Training is getting exponentially better, and structure is fomenting, but still isn't where it should be, by far. Sales teams bolster each other, but there's a perception of "performance punishment" that affects morale. The company wants to be a top ten carrier, but feels like it's lacking direction in other divisions, and our operational growing pains are evident to advisors.

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Reaktion von Symetra
2mo
From Erin Woltz, VP Talent Management and Change Leadership: Thank you for this thoughtful feedback and for the genuine enthusiasm you bring to your work here! It's meaningful to hear that you find purpose in partnering with financial professionals and contributing to something larger. Appreciate you highlighting your concerns; these are the kinds of observations that help us identify where our growth is creating friction. We encourage you to continue sharing that perspective with your manager and through our internal feedback channels. Voices like yours are part of how we get to where we want to be.
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