Remote work is nice, but management is lacking - Customer Service bei Symetra: Mitarbeiterbewertung

1,0
22. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

remote work that's about it

Kontras

Its a running joke they only promote the lowest end performers and the high performers are asked to do the actual work. They put managers in positions but they have no management experience.

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5,0
5. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Good work life balance, fully remote, friendly people

Kontras

Limited growth opportunities, learning and upside

5,0
8. Apr. 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great opportunities here to become a true student of the business. Flexibility in work location, because it's really and truly a fully remote first workplace. Opportunity to develop and nurture an effective sales system, bring value and partner for a lifetime with financial professionals to help grow businesses, and protect clients' and families' futures. Guidance and employee engagement in future-proofing the business, leadership opportunities, and opportunities for community impact that you can measure both with hard data and with emotional impact on the team. I'm genuinely glad to get up and go to work every morning. I'm grateful for the opportunity, and the confidence given to us to be driven and self-sufficient professionals.

Kontras

Training is getting exponentially better, and structure is fomenting, but still isn't where it should be, by far. Sales teams bolster each other, but there's a perception of "performance punishment" that affects morale. The company wants to be a top ten carrier, but feels like it's lacking direction in other divisions, and our operational growing pains are evident to advisors.

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Reaktion von Symetra
2mo
From Erin Woltz, VP Talent Management and Change Leadership: Thank you for this thoughtful feedback and for the genuine enthusiasm you bring to your work here! It's meaningful to hear that you find purpose in partnering with financial professionals and contributing to something larger. Appreciate you highlighting your concerns; these are the kinds of observations that help us identify where our growth is creating friction. We encourage you to continue sharing that perspective with your manager and through our internal feedback channels. Voices like yours are part of how we get to where we want to be.
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