Lots of learning. Lean principle to management resources can be stressful for both management and agents. - Senior Specialist - Training bei Sutherland: Mitarbeiterbewertung

3,0
2. Aug. 2014
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CEO-Befürwortung
Geschäftsprognose

Pros

Got promoted to next level within 8 months of joining organization. Good rewards and recognition programs. Worked as a trainer for couple of years. Lots of learning due to the number of responsibilities assigned. Hard-working and fun loving group of people. Compensation depends a lot on the client handled.

Kontras

Lack of mentoring for employees promoted to management, dotted line reporting managers are seldom aware of client requirements. Lack of adequate support for employees promoted to mid-level management, since it follows a lean approach towards management resources. On-boarding program for new managers is seldom implemented properly. Training infrastructure, rooms, PCs etc. belongs to the stone age. Being a 3rd party vendor, it should include a client handling workshops for in-house promoted employees. Fun and employee engagement activities are not given adequate budget.

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5,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great hours for training and flexibility

Kontras

Low pay rate and a lot of work and micromanaging

1,0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work and great coworkers

Kontras

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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