DO NOT WORK HERE - Technical Support Specialist bei Sutherland: Mitarbeiterbewertung

1,0
10. Apr. 2018
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CEO-Befürwortung
Geschäftsprognose

Pros

Nothing positive to say about this place

Kontras

The training process is one of the worst. Trainers could not be on the same page and always confused everyone. Six day training does not help nor prepare you for the mess they throw you into. Whatever you have learned, goes right through the door because it does not apply to the actually workplace. Miscommunication is one of the biggest problems this company has. Always luring new employees and promising all these things is not right. No wonder the turnover rate at this company is extremely high. Managers are CLUELESS and never help you out. Whenever you ask them to take a supervisor call, they refuse to. Do your jobs and help out your employees. Every week there was someone always compromising accounts and we all got blamed for it even though the training did not have the proper tools nor trainers to help us out to keep people’s accoubts safe. I normally love working and always upbeat and positive but this is one the the WORST companies I’ve ever worked for.

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Reaktion von Sutherland
8y
Thank you so much for the feedback. We are so sorry you feel this way and that your training experience was not as it should have been. Please know your feedback has been shared with our leadership team and we will action appropriately.

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5,0
7. Juli 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Great hours for training and flexibility

Kontras

Low pay rate and a lot of work and micromanaging

1,0
26. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Remote work and great coworkers

Kontras

Extremely low pay for the amount of work and the type of calls that you have to deal with. Lots of mircomanaging. Unrealistic metrics. Lack of knowledge and competency from leadership because at no point should your workers know more than you about the job itself. No care for unforseen life circumstances that affect your ability to work. Very stressful and mentally exhausting which often leads to burnout. No recognition for hard work and meeting metric goals. Too hard to get PTO approved. Tech and internal systems are always breaking which affects your ability to do your job. No one is ever on the same page which often leads to being given incorrect information. No room for growth or opportunities to go into other roles. Benefits are not that great. Mid health insurance plans, no 401K match, no parental leave, and no internet reimbursements. They'll sell you a fairytale in training so BEWARE.

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