Pros
-Pays the bills -Gain valuable customer service experience -Great benefits -Learn about the Insurance industry
Kontras
-Training is not thorough and does not prepare you for the position -Job has an "every man for himself" feel -Job requires you to meet strict metrics -Company values meeting your numbers over providing valuable customer service -Position has only gotten harder with time, and benefits have not increased to match -Extremely difficult to move up for entry-level employees, even with a degree -Management does not have set standards for employee promotions and raises -Extremely high turnover rate for claim-handling positions -Career opportunities are slim if you are not at a main "hub" location -Company will prevent you from applying to other lateral and promotional positions when staffing is low, which is all the time -Entry-level Claim Associates are some of the lowest-paid in the industry, regardless of experience or education level -They will tell you its "not a call center," but it basically is -Answering back-to-back phone calls with little breaks or task time -Working odd hours and weekends -Extremely difficult to trade shifts with other associates