Pros
Good pay, decent benefits, generally good people to work with.
Kontras
The disconnect between upper management and first line leaders and claim handlers is significant. Four years after restructuring a VP admitted they had no idea there were claim reps carrying inventories of over 300 claims (not causes of loss, claims). Many people have literally just gotten up, given their notice, and walked out the door. They centralized operations (which is logical), but placed their hubs in places it can be tough to draw employees to (Atlanta, Dallas, and Phoenix), but are having trouble maintaining staffing levels, which causes more burnout...which leads to people getting up and leaving and everyone else getting stuck with their claims. They also keep rolling out programs and procedures that take more time to do the same work. Employees stand in the aisles or in the break areas and openly discuss looking for new jobs, which was unheard of ten years ago. We don't recommend the job to friends and family anymore, instead pointing them to competitors. My team are all long time employees who stay on top of their queues and get good reviews...and we agree State Farm seems intent on the ship plowing ahead despite the icebergs on all sides.