Pros
Ethical company -- State Farms trains their people to look for ways to pay a claim versus decline a claim. Good, high caliber people work here -- but with the recent onboarding of so many new people, hired enmasse -- the quality has considerably decreased. It's not a reflection of the people....its a reflection of the changing company culture.
Kontras
Since the current CEO is the former CFO, the focus in now on $$ and how to save by shaving off people numbers. We're lean and I've seen loads of good people leaving due to realignments. While some of the realignment decision make sense -- other decisions and directions are clearly arbitrary. We were once an organization that took their quality folks into consideration -- no longer -- despite having one of our best claims years, we've chopped people.