Pros
The people- those still here- are what has made State Farm a great place to work all of these years. Large company with financially secure portfolio Mutual company not driven on the market They used to set the standard
Kontras
Micromanagement and not understanding the story behind the metrics being generated. Living and dying by the metrics. So caught up in the execution of metrics they have trampled employees in the process and ran a substantial number of excellent employees (long term) out the door. Massive talent gap going to hit them in the very near future when their 20+ yr employees exit the company. Very siloed. In an effort to break down walls in between areas, they created more. Not agile or mobile @ all. Catastrophe response has suffered due to incompetent independents hired. Employees used to be considered a major asset and now they are widgets who accomplish a task for the company. Customer service has suffered dramatically because of it. Standard used to be set by SF, but they have lost their direction in trying to be something that they are not. They mass-marketed a product that didn’t fit the frequent shopper customer in the industry and their AOP is suffering greatly because of it. The only thing keeping them afloat is sound investments, but that only lasts as long as the market continues to skyrocket. It will crash @ some point.