Pros
This used to be a really good company to work for. It is hard for tenured employees to watch what it is turning into. Decent pay, 401k, paid time off (although good luck using it), tuition reimbursement
Kontras
Imagine if you had every minute of your day watched. This is what it's like to work here. It used to be all about providing remarkable service to our customers and the employees genuinely wanted to do so because they cared. EOM and WFM have made the environment so stressful. Turnover is high and tenured employees are expected to pick up the slack because of under staffing. OT is common but hardly anyone picks it up because they are already burnt out. Many people are actively looking elsewhere. They are going to a new absence policy where every "occurrence" has a point value. Too many points and your gone. There isn't any flexibility and seem to be more concerned with bodies answering the phones than what kind of service they are actually providing.