Pros
great co workers Adequate training received from trainers
Kontras
-- Pay is way below the standard even with the recent pay increase to "keep up with competitors" in some departments. For the employees who were already tenured, this wasn't a great benefit because most were already around the new salary. Basically, new employees, without college degrees or prior experience now have around the same salary as tenured, educated employees. Yet it's the tenured employees who are expected to clean up the mistakes and make corrections that the new employees constantly make. State Farm totally neglected to take into consideration raising the tenured employees pay rate in response to the updated salary for new employees. --The most likely way to get a "promotion" is to take a lateral position in another department. A lot of employees do this because they are desperate to try & get away from their current departments. But the problem is that some lateral moves are not lateral at all. There is more work to be done and a lot more info to retain in the new positions, yet State Farm doesn't want to acknowledge this & employees don't know this until its too late. That's how they get away with paying you the same salary as you were receiving in your former position, under the premise that its "lateral" when that is the furthest thing from the truth. -- They are changing the way you accrue time off now, and taking away personal sick leave time. The reason for this is because employees were constantly calling in sick in order to have time off, because its impossible to take your personal/vacation time without giving several months ahead of time notice. -- Every department is basically under the call center model now. They focus less on you developing in the insurance industry as a valued employee and more on you being a body that can answer phones every day, all day.