Pros
- Good introduction to the insurance industry - Pay and benefits aren’t terrible for an entry level job - Ability to work from home the majority of the time
Kontras
- Micromanagement is out of control. You will be reprimanded if your target metrics are even half a percentage over/under what the target is. Management has zero understanding of how the job actually works, and if you ask them for advice on how to improve the metric in question, they’ll either shrug or give you a corporate jargon response that means absolutely nothing. If you do improve the metric in question, it will not be acknowledged and they will simply move on to the next thing you did wrong. Management tends to hover and track your every move, and will harass you over the slightest mishap. God forbid you’re one minute late coming back from your break. Being knowledgeable, good with customers, and efficient will get you nowhere unless your metrics on paper are actually perfect. - One on one meetings with your supervisor are very critical- and not in a constructive way. You only hear what you’re doing wrong, and any positive achievements will be overlooked. No solutions for improvement are offered; Instead, it’s put on you exclusively, and you’re asked “What are you going to do to improve this?” - There’s constant negative comparison to peers- “Everyone else is doing this, why can’t you?” Additionally, they try to sow distrust among you and your peers. They tell you not to trust anyone you work with except your leadership, which has proven to be the opposite. - You will be constantly threatened with disciplinary action for the most minor mistakes. Management does not allow ample time to correct mistakes before taking disciplinary action, or they just won’t communicate it to you altogether. - You will constantly be accused of lying- if you have any sort of technical issues, they will insinuate that you’re fabricating them. They will ignore the fact that you have ticket numbers and communication with tech support to prove yourself. - Weekends are near impossible to get off unless you request time off at least 6 months in advance. Your schedule is inflexible and you cannot change your hours unless you can find an employee willing to swap their entire schedule with you or the company decides to open a bid for a new schedule (which only happens every few years). - If you have a disability, you have to request an ADA accommodation and jump through a million hoops just for them to accommodate the need for a couple extra bathroom breaks or something like that. - Favoritism is rampant and very apparent. - HR is absolutely no help if you have issues with management. They will take down the information and then do absolutely nothing with it. - Growth opportunities are minimal, especially if you want to remain in sales. They will tell you that there are infinite options for growth within the company, but no such options exist. Reps will apply to 50+ positions with outstanding resumes and achievements but won’t even get an interview unless they have connections to the position. - Communication is a disaster. You can ask 5 people the same question and you will get 5 completely different answers. - Teams are shuffled constantly so there’s no real chance to build rapport with a supervisor. - You will have constant job insecurity. The company continues to downsize the department and then outsources their positions to third parties instead of valuing the tenured reps they already have. Employees are given the option to either go to another department (which they do not get to choose) or leave the company.