Where can I start??? - Mitarbeiter (anonym) bei Startek: Mitarbeiterbewertung

Where can I start... Management DOES NOT HELP when customers call in asking to speak to a manager. You can spend 10 minutes on the phone trying to deescalate a conversation with an irate customer and it still wont work. Your supervisor will still blame YOU. Also, Startek expects you to make it to work even if the weather is so bad your car can't even make it out of the driveway, all because they refuse to shut down the site, despite every other business being closed in the shopping center it is located in.