Pros
During my interview with our COO Riley, I told him that the Glassdoor reviews were a huge concern for me I flat out told him “there must be a reason why you have these negative reviews in the first place.” He didn’t shy away, but responded honestly: “there was definitely a time where those reviews accurately described Spring Health (at least some of them).” He called out that leadership had needed to work on trust & transparency, and after taking a hard look at the culture and admitting their mistakes, brought in talented leaders to own various functions and — most importantly — trusted them to do the job. Riley called out that this trust & delegation has hugely helped the company culture. I waited 6 months to see for myself before writing a Glassdoor review — I can now confidently say that the reviews I read are no longer an accurate reflection of Spring Health today. The company isn’t perfect, of course, but it is a healthy, energizing, inclusive, and motivating place to grow your career. As with most startups I think, there are certainly overwhelming days where “everything feels urgent” and the pressure gets to be too much — I’ve had several days like these (especially during COVID) where I’ve hit a wall and needed a break. The key is that we’re encouraged to take those breaks — the company imposes required “mental health days” and often has sessions to talk about difficulties both in and outside of work. What’s more is that we have a strong culture of recognizing employees for hard work, both during weekly "all hands" meetings and multiple times a day in emails / Slack channels. I don’t mean to invalidate any previous employee’s real experiences or imply that all of my colleagues feel exactly as I do, but mainly want to stress two things: a) that I'm glad I brought the reviews up during the interview process b) that my experience so far has been a net positive
Kontras
I mentioned a few challenges above.