Pros
At Splunk, being a "Splunker" means more than just having talent—it's about a genuine desire to help others, creating a refreshing atmosphere of collaboration, particularly within the tech teams. Despite its growth, Splunk retains the agility and excitement of a startup, offering opportunities for employees to take on diverse responsibilities and shape their own career paths. The company encourages initiative, providing space for employees to drive internal projects and initiatives for continuous improvement. Additionally, Splunk prioritizes employee development, offering robust training programs, support for certifications, and opportunities for self-improvement. Overall, Splunk's vibrant culture, entrepreneurial spirit, and commitment to growth make it an exceptional workplace where employees can thrive. At this moment in time Splunk employees are not forced to come to work at the office, Splunk also provides relocation options.
Kontras
While Splunk's growth is impressive, there are some challenges it faces. One area of concern is in support, where the company is navigating changes, including offshoring certain functions, leading to potential quality issues. Support teams in the USA and UK, typically handling tier 3 cases, often find themselves inundated with escalated cases from tier 2 teams worldwide, which can be demanding and stressful. Additionally, recent implementations of multiple layers of processes have made support case management more complex. This can sometimes make engineers feel more like administrators than technical troubleshooters. Furthermore, there's a sense that the company prioritizes metrics and reports over providing adequate tools and resources to support teams, which could hinder their effectiveness and growth.