Pros
If you get a good supervisor you'll be okay and heard
Kontras
Calls are back to back with no seconds between calls, you end a call and immediately its "thank you for calling spectrum". Every time you call out even if you have PTO or sick time it is counted against you. You have to plan your sick time (so use it as if you plan to want a day off) but also you can't take off a week in advance, if you know a day you want off put it in a month or 2 in advance or its not going to be approved. Metrics are impossible to reach, and they preach in training not to look at your numbers but immediately on the floor you will have a coaching if you don't meet standards. I have been working there for 2 years and finally got to rep 2. This company also preaches to care about mental health but will do nothing to help you get a few seconds to breathe between calls. You will also have to take the heat for other departments mistakes, especially of you are technical support you will get calls saying sales promised this and that but it's not true at all. Communication doesn't exist, you basically have to find out things on your own from outages to your own tools not working to policy changes. I could write so much more. I swear the only good thing is the pay