They are in the middle of transitioning their billing department to be online based and to meet the needs they have been transferring people from their other department but they haven’t done enough training as people who were hired into billing so there is a major skill difference. They were also trained differently and the old managers expect the new billing to go by their old managing rules. The billing managers often lack experience and display poor leadership skills. During team meetings they will display the metrics of the whole group instead of the average so people can see who is doing the worst. The managers berate people when they ask for help or clarification on policies so people stop asking for help when they need it. The managers also tell people not to post in the “help chat” for help and go over who shouldn’t have posted for help during team meetings. HR takes months to get back to you and they are not private about accommodations. When people ask for chair accommodations, they put a note that says “Name’s Accommodation.” One coworker has asked for one and she still hasn’t heard back in months about it even though she has been diligent about following up.because of a Kronos issue, people’s paychecks have been messed up and some people only got paid $100 for 2 weeks of work and no one is fixing it and telling people to go to other people and tossing people around.
