Everything sucked! There's a reason why Spectrum is ranked as having one of the worse customer service. We're not allowed to spend more than 15 min on the phones with customers or we get in trouble. The pay is terrible for what you do, overworked and underpaid. Within a year while I was there my workload more than doubled. When Charter took over we lost our monthly and yearly bonuses. My raise for the entire year was 13 cents and I was one of the top performers. The attendance policy changed basically there is no policy. It's at the supervisors discretion, even calling off one day can get you wrote up. Benefits stink. and it's WAY to micromanaged there is constantly a Team Lead, Supervisor, or manager over your shoulder. The billing system is broken. You will get calls constantly from customer with disconnects/orders/service calls not going thru.... There's better options that pay better or the same.
