Spectrum is a wolf in sheep's clothing to work for - Customer Solutions bei Spectrum: Mitarbeiterbewertung

1,0
18. Juni 2017
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CEO-Befürwortung
Geschäftsprognose

Pros

Casual dress, that's about it

Kontras

Micro management constantly, breaks and lunches are monitored, constant berating about why you didn't save a customer, and you can't because of pricing outside of reality, therefore anything you do to save and subsequent calls to change is a chargeback to you after 60 days, not worth being yelled at by supervisors and customers alike all day, you will go nuts. Not worth a dime, you will be stressed out every single day. It's great if u like that sort of environment. Constantly adjusting bills because of incompetent sales reps promising the moon, even worse than Direct TV reps. I had to call back 5 times to get my services and bill adjusted to what I originally requested. Lies, Lies, Lies.

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5,0
8. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

I've worked as an RCS in the Daytona Beach market and my experience has been very positive. Like any outside sales position, success comes down to attitude, consistency, and following a proven system. The reps who struggle are often looking for shortcuts, while the reps who put in the time, learn the process, and stay coachable tend to do very well. Pros: Strong earning potential with uncapped commissions Flexible schedule and independence in the field Supportive teammates and leadership Excellent products that solve real customer needs. More than most of the competition. Opportunities to grow and increase income over time The biggest advantage is that you control your own results. If you're willing to work consistently, learn from successful reps, and stick to a proven approach, this can be a very rewarding career. This is not a sit-at-a-desk job. You'll be walking neighborhoods, talking to people, handling objections, and hearing "no" along the way. That's part of sales. If you enjoy meeting people, helping customers, and taking ownership of your success, the role offers significant upside.

Kontras

The role requires patience, consistency, and resilience. Many of the customers we speak with are former subscribers who may have left due to a past service issue, billing concern, or negative experience. Reps often have to overcome skepticism and rebuild trust before even discussing current products and promotions. There is definitely a learning curve, and success doesn't happen overnight. It takes time to learn the territory, understand customer concerns, and develop the communication skills needed to turn difficult conversations into opportunities. Reps who remain coachable, follow a proven system, and stay consistent with their activity tend to perform much better over time.

5,0
17. Sep. 2019
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CEO-Befürwortung
Geschäftsprognose

Pros

Vergütung, Work-Life-Balance-Stunden, Sozialleistungen, angenehme Umgebung, die viel Lern- und Wachstumspotenzial bietet

Kontras

Strenge Kleiderordnung und professionelles Auftreten

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