Pros
- Entry-level pay is great - Benefits are good - Commissions on sales, good payout - No call scripting -- to an extent. You can be yourself on the phone - Fun job, helping customers resolve internet connection issues or bad TV service. Helping a customer in need can feel very rewarding
Kontras
- Don't be fooled. The job description says that you're basically a technical support/customer service representative, however once you go through training and learn how to troubleshoot, you'll come to find out that it's actually a sales position. - The company's primary focus is sales, even if you're in technical support (which doesn't always make sense). If you're not comfortable making sales/upgrading products and services (channels, HD programming, cable boxes) then this job may not be for you. - Leadership is helpful -- when it comes to making sales. Leadership is not always the best at troubleshooting a customer's problem, which is the primary reason customers are calling you. Typically once you resolve the issue, you are expected to make a sale. Good luck doing that with a customer who hasn't had good TV/internet service for weeks. Expect to be yelled at.