Where do I begin?
The micromanaging is INSANE. They constantly monitor your calls and will pull you off the phones for not pushing what they call "triples" (tv, internet, phone sale). So mind you, if someone's poor old grandma calls in and says she only needs internet and doesn't own a TV set and you decide to be a normal human being and sale her internet by itself and don't mention a "triple" to the little old lady who doesn't own a tv ... you get a write up.
They write you up for everything.
They micro manage all your time throughout the day ... spent more than 10 minutes in the bathroom outside of your 2 15 minutes breaks or lunch time block and you can expect to have a conversation with your supervisor about it. Take too long on a call and can expect to have to talk to a supervisor about it. Call drops in the middle of the sale and you have to call the customer back, expect to talk to your sup.
They lie to you about the pay. I came on board and was told about the base salary and how the commission can make you hit anywhere between 70k and 90k a year. I'll be lucky if I even hit 45k at this point, those first 2 numbers are simply not possible with their current payout.
The environment is just terrible and stressful for no reason at all, everyone is walking around with write ups. Supervisors constantly walking around talking loudly while your stuck at your desk praying the next call you get isn't some young person who boldly just wants internet. Management lies and tells you "the more calls you take the more money you make" when the commission payout is YIELD base, so usually people who end up taking less calls will have high commission checks. The whole place is a walking talking contradiction and I wouldn't even recommend working here to my worst enemy.
