Pros
Pay is decent. Benefits are good but it doesn't make up for the bad treatment from the management staff and the horrible customers
Kontras
Management is the worst ever witnessed. They spend 90% of their time talking and gossiping with one another and watching sports games on the tvs. They spend little to no time with the employees or developing them in any way. They push the call takers to take one screaming customer after another with no time to recover. And believe me, if you try to take a 20 second break after being called every nasty name in the book, they will send someone over to force you to take the next call. People that work here gain 40 lbs in the first 6 months due to stress and often develop mental breakdowns and have to take leave after leave. It is a SLAVE CAMP and you are simply a number that can be replaced. I wouldn't recommend the Vancouver, WA call center to my worst enemy. There is zero accountability for the management team. It's a circus within a circus. Avoid this at all costs.