Pros
WFH and flexibility in schedule
Kontras
Low pay. Management only cares about money. No support from supervisors or higher. Unattainable metrics. Most of the review department has been outsourced to overseas and those employees are not held to the same standards. Bad employees get rewarded while good ones get screwed over. Inconsistencies across the board. No transparency, communication, or accountability from management. Knowingly choose to ignore actual advice in order to squeeze more money out of clients while making the reviewers job more difficult. Took away employee engagement surveys because they had no intention of actually fixing any issues. Constant mandatory OT because they refuse to staff correctly (months at a time with no break).