Pros
Working from home/work life balance (until the company realized it was growing too fast, brought in outside upper management/C-level positions, and started making changes that were anti what it stood for in the first place: pro employee and pro work life balance).
Kontras
Thought SS would treat it's adjusters completely different from the way I was treated by the company I worked for as a field adjuster. I was wrong! Initially, the honeymoon period was great, but the longer I was with the company the more I realized how broken they are from the inside out. They have even more unrealistic expectations of their virtual adjusters than companies do with field adjusters. There is little to no consistency with policy/procedure, and management is not open to feedback/questions on how they are doing things. Little to no transparency. It feels like I was set up for failure because I did question the status quo and hold management responsible their own shortcomings. The longer I was there, the more it became a "do as I say, not as I do" mentality from management. Was promised more meetings than I can count with my manager (to provide support/training) that never happened. Upper management has changed the PTO policy; no longer unlimited PTO.