"Hurry Up and Wait" is the manifesto. - Mitarbeiter (anonym) bei SmartThings: Mitarbeiterbewertung

2,0
15. Juni 2016
Mitarbeiter (anonym)
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Geschäftsprognose

Pros

- Some of the founders care about their employees. - Most employees are dedicated and work hard. - Great perks and discounts. - Good office locations in all areas. - Catered food and beer. - Fast network. - Some travel between the offices. - IoT is great. - Fast Paced. - Flexible work hours

Kontras

- Management shifts wind and direction often, sometimes even by the hour. - Layers upon layers of middle management choke-points. - Deadlines promised or set by Samsung without actual engineering feedback. - Firedrills and deadlines! Drop what you're doing right now for another big priority. So many for no real reason. - Thankless and grinding job: Management sucks at acknowledging good work or milestones. - HR has a revolving door. - Too many layers of Executives and VPs and Directors; yet barely actually manage or lead. - Not enough engineers or people who actually contribute to the product or platform. - Dora Hsu (Chief Platform Officer) causes most of the trouble of secret projects, hiring of arrogant project managers, doesn't hire enough engineers, changes direction by mood; but she is highly connected and influences Samsung and the rest of the executives. A tornado that leaves a pile of mess in her wake. - Terrible communication all around. Secret projects and initiatives, leading to terrible communication. - Everything is a main priority; so nothing becomes a priority. And direction shifts whenever a new chief or VP comes in and becomes the next "messiah". - Samsung owned, Samsung dictated. Samsung cherry-picks roles and responsibilities, achievements and failures, involvements and hands-off. SmartThings gets the short end of the stick everytime. - Everything is last minute, this is a reactive company. - Unorganized. - Hires you only to put you into a different role and responsibility than you apply for. - Reorg after reorg, moving team members around without our weigh-in or feedback or consideration.

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5,0
28. Feb. 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

- Given lots of opportunities - Respectful people - Hard work is often recognized

Kontras

- Can be extremely fast paced at times - Last minute feature requests from Samsung is not uncommon.

2,0
22. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

Very competent peers Subsidiary relationship allows for outsized impact within the larger Samsung ecosystem Open culture with lots of possibility for collaboration and exposure if self-directed

Kontras

Leadership struggles with Samsung relationship. Unable to deliver on promises or set direction, individuals end up either leaving or keeping their head down and becoming conduits for Samsung demands. Leadership is mostly internal promotions with little new blood or outside experience. 30% RIF in Spring '26 followed by a surprising burst of positive reviews on glassdoor. WLB largely down to luck-of-the-draw, as teams and service ownership aren't always in your control.

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Reaktion von SmartThings
6d
Thank you for taking the time to share such thoughtful feedback. I agree that we have an incredible team, one that is genuinely open, collaborative, and uniquely positioned to have an outsized impact both within the Samsung ecosystem and beyond. As Head of SmartThings, I take personal ownership of the unique dynamics that come with our relationship with Samsung. We know that aligning our team with a diverse global organization requires strong internal advocacy and a clear direction, and our leadership team is fully committed to driving that. I also hear you clearly on the need for inspiring, forward-looking communication. As you noted, we have navigated significant changes at SmartThings this year. Managing those transitions with transparency, integrity, and empathy has been a primary focus for me. However, I acknowledge that we don't always execute that as well as we should. We can do better, and we are committed to finding more frequent, transparent ways to keep the SmartThings team connected to our long-term goals and vision. If would like to share more of your insights directly, my door is always open. Please feel free to reach out to me or the leadership team so we can continue this conversation. Thank you for helping us build a stronger SmartThings. Mark
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