Pros
Some good colleagues. Remote working.
Kontras
Since the new senior management team has come on board Simpro has turned into an extremely toxic, backwards, work environment. There is an atmosphere of "if you don't like it, that's a you problem" and management by threats. Staff are given impossible, arbitrary targets then blamed when these aren't hit. They say this is "what our customers deserve and expect" but you can't expect staff to do a good job and treat customers well if they're stressed, overworked, and worried for their jobs. The atmosphere is horrible. People leave overnight. Feedback goes into a bottomless pit; middle management is either scared for their jobs or spineless. No customer care, only how much we can milk them for. Everyone bandies around buzzwords like "AI first" without the tech to back it up. The software lags behind competitors, and the UI/UX is archaic. There seems to be no clear plan other than rolling out half-baked ideas, putting up prices exponentially, and locking customers into three-year deals. Minimal innovation, just "AI brain rot" from senior leadership who don't seem to know what they're doing or the industry they're in. It's embarrassing. No career progression unless you move cities and commute five days a week. Pay increases don't keep up with inflation, resulting in annual pay cuts in real terms. Minimal enablement when compared to the scope of role changes. I've no doubt Simpro will continue growing, but it won't be due to anything other than rinsing customers and not investing any of that money back into staff or product. The only people Simpro cares about are the shareholders. One of the least inclusive, unhealthiest, places I've ever worked. Tone-deaf and sometimes ignorant regarding supporting staff welfare and wellbeing - the Calm app isn't much help when you're being worked into the ground.
