Good product to sell, but laughably incompetent and desperately unmotivated Team - Mitarbeiter (anonym) bei ServiceNow: Mitarbeiterbewertung

2,0
5. Okt. 2013
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

Macbook work Laptop, good coffeemaker

Kontras

Midlevel Management seems to be unwilled to roll sleeves up or go into details to enhance results, lag of implemented processes lead to sets of criterias and report KPI s (like on activity) that do not translate into actionable let alone scaleable or planable results. Allmost all international sales staff in the EU HQ staff is either underperfomant midlevel crownies that once where with EMC or are desperate enough to start with servicenow for what is average salary at a premium price location combined with Quotas that do not appropriately actual value delivered and revenue generated as based on some underperfomant senior Managers inappropriate KPI s that fosters mediocracity as well as incentivizing hit and run deals over broader share at the clients vallet in Presales and Marketing and then having to rely on field sales to catch up on all that was missed due incapability of management to deliver appropriate value. I know former collegues of two of the guys so it is save to say that mediocracity hiding in behind titles like "director" is the line of proceeding they are good at and with no ability or aspiration to change but lots of efforts spent in obfuscation and blame-shifting of uncerperfomance of their departments. This applies to the specific non-US office location i worked at, it may be different in other locations

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5,0
25. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

- Great culture - Good pay - Leadership reasonability connected to employees (although recently it's changing for the worse) - Choose your growth pace: Great place to grow at a more relaxed pace or more frenetic pace

Kontras

- Hard to get remote position nowadays - Could have better pay

2,0
17. Juni 2026
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CEO-Befürwortung
Geschäftsprognose

Pros

ServiceNow had a differentiated platform and products. Early on the culture had a startup energy that was rare for a company this size collaborative teams, ownership, and a sense that people actually cared about outcomes. Working with large enterprise customers on complex workflows was interesting work.

Kontras

The ServiceNow I joined was a different company. As headcount increased, so did the bureaucracy, layers, and friction that rewarded politics over execution. The layoffs of the last few years were handled poorly little transparency, inconsistent communication, and decisions that felt made far above with little thought for the people affected. The "cost optimization" messaging rang hollow against continued executive spending. For a company that sells workflow and people process tools, the irony of a chaotic RIF wasn't lost on anyone in the field or on customers. Leadership political dynamics were real. The right team, the right manager you had cover. Performance alone didn't protect you.

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