I appreciate you taking the time to share your feedback with us. I’m happy to see the things you’re enjoying in your role. I understand workloads can be a challenge, and I appreciate our Claims teams’ hard work. Claims loads have been more of a challenge due to the volatile claim volumes as COVID-19 protocols across the country remain fluid. We’re actively recruiting additional claim representatives to help stabilize our workloads. I encourage you to share feedback with your manager about how we can help set you up for success.
Michele Dufresne – Chief Claims Officer
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits.
Javier Sotelo – Senior Director of Talent
Multiple office locations across the country
Hybrid system for those that like to be in office
Kontras
Poor communication
Low pay compared to other industry positions
Software is old and outdated
Positions that are typically salary are hourly based
Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left
Hybrid or in office is required, no option for full remote
If you happen to be full remote, there is no upward mobility possible for you, period.
Excessive workload
Not very good benefits