Sentry knows that their associates, no matter their position, are all valuable assets to the smooth running of the company. They offer good benefits and a 401k and multiple annual celebrations to maintain the culture.
Kontras
Working in customer service and on the phones can be stressful simply because of the sheer number of claims they handle daily, and there isn't much room for growth unless you get specific insurance designations.
Reaktion von Sentry
5y
Thank you for sharing your thoughts with us. It’s great to know you feel valued and are happy with our company culture. We absolutely recognize how important each person is to our overall success. We also want to help everyone fulfill their career goals. Many associates got their start in entry-level claims positions and have since moved into more advanced claims roles or moved into other roles throughout the company. If you’re interested in advancing, I encourage you to use SentryU as a training resource and to also discuss your goals with your manager. Thanks again for your review.
Javier Sotelo – Director of Employment and Employee Relations
Thank you for your feedback! We’re pleased to hear you’re experiencing a great work-life balance in your role. We continuously monitor market trends to help ensure we offer a competitive compensation package, including base pay, annual bonus opportunities, and comprehensive benefits.
Javier Sotelo – Senior Director of Talent
Multiple office locations across the country
Hybrid system for those that like to be in office
Kontras
Poor communication
Low pay compared to other industry positions
Software is old and outdated
Positions that are typically salary are hourly based
Most "surveys" to gauge employee sentiment are constructed in such a way that no negative feedback can be left
Hybrid or in office is required, no option for full remote
If you happen to be full remote, there is no upward mobility possible for you, period.
Excessive workload
Not very good benefits
Reaktion von Sentry
1d
Thank you for your feedback. We understand that workloads can fluctuate from time to time and encourage our associates to have conversations with their leadership teams for support. Our organization regularly reviews market rates to ensure our compensation rates are competitive. We also strive to offer work life balance along with growth opportunities. We believe our hybrid model is the right blend of at-home days to support flexibility, and in-office days to support team collaboration. Regarding your other comments, we take feedback like this seriously, and I encourage you to reach out to me or another supervisor to discuss your concerns further.
Mike Livermoore, AVP Personal Lines Claims