Pros
The people are great and truly care about doing the right thing for the clients.
Kontras
I was recently demoted, here's my story. My manager chose not to do the right thing by standing up for me, which just makes me feel disgusted w/ this company and management's extreme actions in the way they chose to handle this situation (more below). They need to let thier direct reports know that anything that is stated in confidence can and will be used against them later on when it suits the company since that's what they did to me and I assume since they are publicly traded and you've gotta take care of your shareholders first right... -I was told that I changed the information that was sent out by management because I paraphrased statements about OEP comp even though I was just pointing out the facts that normalized ADE was being used during AEP and working ADE was being used for OEP. I assume folks higher-up didn't like my word choice because I said it was being reviewed because that's what we were told since the majority of leadership and agents were upset about the change. -I was also demoted for appointing an "acting team lead" to only watch my team chat when I was away. My manager said that I promised an actual Team Lead position which is 100% incorrect since I don't have the power to give someone a promotion with a pay increase. However, that didn't matter and it didn't matter that I never promised a pay increase or an actual team lead position since it was stated in the original email and the clarifying email that it was an "acting TL position". Just to clarify for the ones that are confused or unfamiliar with the meaning of "acting', it means"acting as or filling in for, or taking over a position temporarily". You all are smart enough to know what temporarily means. Anyway, I was accused of doing so regardless. Also, just for back story sake, last year I appointed an acting team lead since as supervisors we are encouraged to show our leadership skills and make choices that will help our team out but oh no not this year. Maybe if different words were used like chat helper or some other name, but because I used the magic words "team lead" in the info line, stuff hit the fan. -The last nail that was in my coffin so to speak was the fact that there was confusion at the beginning of AEP about when agents would be working the first weekend and all teams were confused until clarification was sent out by leadership. So even though leaders make mistakes themselves they are not held accountable which was confirmed by HR and nothing could be done to correct this. I was told that these concerns were so super disruptive they made my team lose trust and they made such a huge negative impact on my team that warranted a demotion. The funny thing is my team never reported a complaint about me or my leadership to HR which was confirmed by HR when I spoke w/ them. HR even stated that management realized that they may have overreacted in my situation but nothing could be done. So my takeaway from all this is 1. someone didn't like that I was taking up for my folks, 2. I didn't get permission to name an acting team lead beforehand but we were not told by management that approval was required. 3. it's okay to point out others' mistakes but not management because they are not held accountable but everyone else is. 4. My previous agent is suing the company which all equals up to a bunch of petty mess and I got the short end of the stick. In closing.... FYI folks beware of paraphrasing even if what you say is true cause it could upset someone in higher management just saying. In my experience with leadership, they will do whatever they need to do once given the orders to do so to cover their actions which sheds light on some other folks leaving or being encouraged to leave. Many may think that I'm just writing this cause I'm angry and I was angry and hurt for a long time and im still heartbroken because I put so much into this company however I've had time to process this and I hold no ill will against anyone except for the person or persons in higher management that sent the order down the line to be enforced. If you truly know me you know I have no problem calling it like it is because facts never lie. This just seems to be a poor attempt to do damage control because someone messed up and fired someone that they shouldn't have from what I understand so yeah good luck SQ.
