Pros
The team in the cafe can be the best.
Kontras
HQ does not care about the people who work in the cafes. You are seen as just a number that is expected to meet every demand, regardless of any possible limitations. As a manager, you are underpaid and treated very poorly because upper management only cares if your cafe can open and run. If you are sick, you are met with a "find coverage" but there is no real compassion or assistance. If you are struggling to meet any demands, you are treated as though you are incompetent. For a company that likes to project that they are "people forward", they just mistreat their people and burn them out. The bonus structure is nonexistent for cafe management, so there is no real increase in pay over the base salary. You are expected to live and breathe for only Saxbys and they will be appalled if you stand up for yourself and any boundaries you may need to put in place. This is a 24/7 job for way too little pay.