Pros
Essentially a great product with a huge amount of potential. There are elements within the company that are trying to drag it into the late 20th (yes, 20th) century.
Kontras
Where to start? Ultimately the company is a fiefdom. Each regional area is then a separate sub-fiefdom. The regional areas do well as long as they realise that their autonomy stretches only as far as babysitting the region for the Global CEO. Working in the UK office I have experienced "SAS Culture" at it's highest and lowest. A very political atmosphere where a "nose clean" and "head down" approach cuts more than attempting to drive change. Any change that does make it past immediate management hits the glass ceiling of the US and goes nowhere. Where once innovation was encouraged, now people just try to stay out of the sights of predatory management and have done unto them. The company refuses to exit adolescence and, as such, will most likely be consumed when Dr Goodnight finally leaves.