Pros
A superb, best of breed product. Concur also have a platform approach and a nice story around this (although other modules ((such as "Invoice") aren't as strong as the Expense tool). Pre-Sales resources are highly skilled and extremely competent when delivering to clients.
Kontras
An extremely poorly led organisation from a UK perspective, with a wholly uninspiring, stail LT / Snr Mgt level. Territory division enables some rather a average sales individuals to cruise, while others work diligently with a significantly limited opportunity. I found jealously, ego's and resentment ate away at large numbers of people behind toothy grins and a very poor culture overall. I would ask very serious questions of any company that makes the same mistakes year upon year and fails to listen to process improvement suggestion from multiple employees - that and a business that at a basic level can't manage to address the repeated parking issues of its employees day after day.