Pros
Our duty managers and front office manager were amazing, worked so hard with the front desk and cleaning staff and went above and beyond to try and make a perfect experience for the guest and a great team environment. Cleaning staff were amazing, and sanitising protocols were fantastic
Kontras
The software we used looked like it was from the eighties - I would never allow them to put my own card details into that, it wasn't secure at all, and in general it made all areas of work so hard to do because of how terrible the system is. We were also hamstrung by the GM being really disconnected and disinterested in understanding what the day-to-day running of the hotel was like. It made trying to put in systems to ensure quality really hard. Management also didn't want us to have any chairs anywhere behind the desk, even during covid lockdowns where you would literally be standing in one spot all day. It was painful.