4,0
7. Apr. 2014
Mitarbeiter (anonym)
Ehemaliger Mitarbeiter
Lincolnwood, IL
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CEO-Befürwortung
Geschäftsprognose
Pros
The turnover rate in the Contact Center was VERY low relative to the industry. The team really knows its stuff, and is moving in a positive direction! Everyone on the team is supportive, but honestly, not many others in the organization really understand what we do.
Kontras
Sometimes there would be a lack of clarity on the scope of what we should be doing or what the right/wrong answer would be for the callers - the addition of a Quality Assurance Specialist on the team helped with this, but the position was replaced with a second supervisor. The supervisors were sometimes not able to follow through with giving us the support we needed.