Weak Exec Team, Weaker Product - Director of Customer Success bei Reputation: Mitarbeiterbewertung

2,0
8. Mai 2024
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CEO-Befürwortung
Geschäftsprognose

Pros

-Nice office in Scottsdale with snacks and drinks -Handful of great people (most are no longer with the company) -Can make moves if you're smart and have intrinsic ability -Industry reports are very well done and big value add to customers -Nicest IT team members I've ever met!

Kontras

-In the last 12-18 months, Reputation has completely gutted and replaced all executive team members with more mediocre people -Company continues to send non-revenue-producing employees to President's Club while neglecting CSMs -I was personally gaslit by HR on multiple occasions -I called a senior executive (still on staff) for approval on a renewal; was berated and hung up on -In 2022, I watched company executives strategically hide millions of dollars of churned revenue QoQ in an effort to lure investors -Company has laid off more than 300 FTEs between Aug 2022 - Present -Company continues to churn excessive amounts of business each quarter -In 2023, the company eliminated most monetary incentive mechanisms for CSM team -Company is run by minority owner PE group with large BoD presence, executive team has no true autonomy -Product is largely reliant on more than one hundred 3rd party connections which constantly break, leaving both customers and employees frustrated -Internal speed is extremely slow, always waiting on internal parties to the chagrin of customers -General culture of mediocrity and toxicity, quiet firing by newly placed leaders has taken off recently -No 401k match

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Reaktion von Reputation
2y
Thank you for taking the time to share your feedback with us. We appreciate your positive comments about our office environment, people, and the quality of our industry reports. We value our people greatly and aim to provide an environment and resources that make working at Reputation a rewarding experience. However, we appreciate your honest feedback with the list of challenges you raised in your review. Your experience does not align with the standards we aim to uphold at Reputation or the experiences of the majority of our other employees and we take your feedback of this kind seriously. We understand that organizational changes can sometimes be challenging, but we are committed to consistently communicating and being transparent throughout these processes. We are continuously striving to enhance our offerings and processes to better serve our employees & customers and uphold the highest standards of integrity and quality. We are dedicated to fostering a positive and inclusive work environment for all employees which includes fair and respectful treatment from leadership and HR. If you feel you were mistreated in any way, we encourage you to connect and raise your concerns with our new Chief People Officer. We will always take appropriate actions to promote a healthy workplace culture. Your feedback is invaluable to us as we try to ensure every employee has a positive and professional experience at Reputation. We encourage you to reach out to alternative HR or leadership directly to discuss your concerns in more detail. Thank you again for bringing these matters to our attention. We are committed to addressing them promptly and effectively.

Mehr Bewertungen zu Reputation entdecken

5,0
7. Nov. 2025
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CEO-Befürwortung
Geschäftsprognose

Pros

Great management, lots of resources to ensure success in your role.

Kontras

It can be difficult for cross-department collaboration with everyone being in different time zones.

2,0
13. Mai 2026
Mitarbeiter (anonym)
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CEO-Befürwortung
Geschäftsprognose

Pros

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

Kontras

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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