CS has been very chaotic over the past 2 years. Lots of changes in leadership, accounts, and territories
CS is extremely underpaid compared to sales counterparts and given the amount of work required
Lots of products (10+) to manage, learn, and speak to customers about
Unrealistic expectations from leadership about the number of times to meet with clients and the effort it takes to prep for / follow up from those meetings
Very heavy meeting culture (internal & external)
CSM's constantly communicate with sales partners, which can be helpful but also takes up a large amount of time & creates extra work
Day to day is usually busy between proactive work (meetings, trainings, collaboration with sales) and reactive work (customer "fires", tickets, product issues, emails with in-depth questions to research, etc.)
