This is the first review I have ever done on a previous company, but as I had such a negative overall experience I felt obliged to share an honest review. I can only speak for
the Dublin office.
You are expected to work 1-2 hours after your shift ends, on a regular basis, unpaid with no overtime or time in lieu. Team leads give hugely unrealistic daily, weekly and monthly targets with the sole goal to keep you working after you’re finish time to complete more tickets. Some analysts have worked weekends (unpaid) to keep up with the demands, of which is expected by management. Team leads are promoted from within and most have no man management or people skills. My specific team lead was rude, demeaning and adversarial, to all the team, a style of management I will not accept. The teams morale is on the floor being completely undervalued and overworked. There is a mass exodus of employees and a constant recruitment drive to replace those leaving. Management puts the exodus down to not providing a 100% Work from home environment. I can assure you this is not the case. People leave because they are burnt out from the stress, and completely over worked. They recruit graduates, pay them over the odds and work them into the ground, as these young guys know no better. They try to combat the fact that it’s a toxic environment by sending pizza or similar to the team.
