Pros
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Kontras
I work as a senior manager with access to Simon and leadership team in CO. Unfortunately my experience has been very poor. The company is incredibly disorganized with nonexistent processes, people-support or clear vision. Culture is very tough, people work very long hours and are mistreated all the time (directors yelling constantly) when unrealistic goals are not met. ‘My way or the highway’ type of leadership. Teams are very protective, sharing of information or openness to suggestions is discouraged and teams usually have conflicted goals. There is a communication and alignment crisis at the top, since constant change of priorities, goals and focus take place everyday. There is no clear org. structure, accountability, budgets or reporting lines. People change bosses every week. Simon’s direct reports are ex-consultants, bankers, and sales people with high IQ but low EQ who do not care about people development (especially in Restaurants, Growth, CPGs and Ops teams). Leaders are ONLY driven by business results, GMV growth and their stock options, but do not care about fostering culture, people or engagement. People stay because of the 'hype' and 'coolness' of working for an app but in reality there is fatigue and low engagement among teams. Every week there are aimless sprints to fix things that no one really understands or cares to - resulting in teams floundering. Colleagues in other countries outside CO are usually left out. Meetings are improvised and major final decisions are usually made by Simon’s 'inner circle': the co-founders and 5-7 of the first hires and closest friends (directors), regardless of data or sound recommendations made by others (more recent hires). Human Resources is fictional at Rappi: new-hire onboardings, career plans-checkins, feedback, annual reviews, or employement engagement activities have never been seen. Payroll mistakes are common. Expect long hours. People usually work over 10-12 hours a day (+16 hrs. during funding rounds), weekend work is expected regardless of people's personal lives. Employees are expected to be connected 24/7 on their smartphones in the +50 whatsapp and slack groups. Managers are expected not to take long vacations. Lack of sleep and rest is common. Offices are overcrowded with insufficient space and restrooms. Turnover has been very high - and is part of the culture: either you get use to it or you leave (no concessions made). People who challenge the status-quo get replaced. Tough place to thrive in as a new member. If you already have a good job outside, think it twice. Not recommended. Looking forward to leave Rappi to my next job.