Pros
At its peak, under the great leadership of Graham Weston, Lew Mormon and Lanham Napier, Rackspace was a hotbed of talent. It was an inspiring mission that valued service, from customer service to servant leadership, above all else. I am still proud of the accomplishments we made in tech, in service and Racker growth.
Kontras
It fell apart. The assets of tenured employees were liabilities to any future sale. Hundreds of us were let go, pushed out the door, when the company and the customers needed us most. Gone were the days of "Fanatical Support", the legends of 16 hour conference calls involving ordering pizzas for the struggling client. Today is quantitative, not qualitative that counts. The NPS scores show this to be true. In our prime, if we dipped below an NPS of 50, it would be "all hands on deck". Today, they would dream of achieving that standard of service.