Pros
The coworkers are the best part of the job. You get to meet a lot of cool people who are very nice and helpful. Everyone is in the weeds together, so they all understand the stress and frustration. It helps when you are struggling with the processes, work load or poor management.
Kontras
Management. RIM, please train your managers and supervisors. Just because someone is a high performing individual contributor does not mean they are qualified to lead people. The way management speaks to their employees is disrespectful and lacks empathy. The energy in the import department is that all managers and supervisors are a bunch of best friends who also happen to be in leadership roles and everyone beneath them is an inconvenience unless you never question anything and never have any issues.