Pros
Beautiful stores, gorgeous merchandise, friendly and knowledgeable staff, good company values, very good customer service, relatively fair compensation compared to other similar stores
Kontras
Too much to do, not enough people. Very demanding, high-end clientele, yet an insufficiency of adequate tools to serve them well. For example, since there are almost no cash-and-carry items available, most of the merchandise has to be ordered for customers, but computer hardware and software is slow and outdated. Cash counter is a bottleneck of customers trying to cash out or return their items, place their orders, or make inquiries, with people easily running out of patience. Stockroom is a mess and a safety hazard. Leadership is weak. Training is almost nonexistent.