Pros
- They do well at hiring great people to work in the galleries
Kontras
- Retail hours. Despite pretending to be a design firm, RH matches retail hours of nearby store. They refuse to close, even during natural disasters, while posing as a luxury company. Even during a world-wide pandemic, RH was one of the last stores to close their doors, and the first to open them. - Cult-like environment. The only way to succeed in this company is to drink the kool aid. - They are a retail company pretending to be a design firm. Most employees do not have a design background or degree. However their website says they are 'designers' and not 'decorators', when in fact the majority of the RH design team are decorators. - Galleries are the middle man and are forced to fall on the sword for RH's mishaps. Customer service is a disaster. Clients are constantly calling the galleries because of issues with their order/delivery/billing/etc. However, there are too many channels that these issues funnel into. This causes galleries to spend hours out of their day to resolve these issues, all while they are being yelled at by the customer (for problems they did not create) and being avoided by their own customer service teams. - Lack of policies causes immense confusion and inconsistent experiences for clients - RH had record profits throughout the pandemic. However, 1/3 of the workforce was either furloughed or laid off. There has also been no reward or incentives given to their staff that continue to put themselves at risk. - Corporate expects you to wear designer clothing and drive expensive cars, yet offer you minimal pay. - The workforce throughout the company is generally unhappy, which is why RH has such a high turnover rate. - No incentives or bonuses unless you are in leadership. Yearly raises (if given) are very minimal.